Repair Terms & Conditions

View Our Business Terms & Conditions (including Terms for Selling Your Phone to Us)

  1. Data Responsibility

    1. DigiTech Ware accepts no responsibility for any loss of data, SIM cards, or memory cards. Customers are strongly advised to back up all data and remove SIM and memory cards prior to submitting their device for repair.

  2. Device Testing & Pre-Existing Faults

    1. If we are unable to fully test your device prior to commencing repair (for example, due to the nature of the fault), DigiTech Ware cannot be held responsible for any additional or pre-existing faults discovered after a successful repair has been completed.

  3. Warranty Coverage

    1. We provide a 6-month warranty on all repairs and battery replacements.
    2. Our Warranty:
      1. Covers only the specific parts that have been replaced by DigiTech Ware.
      2. Does not cover physical damage, accidental damage, liquid damage, misuse, or any unrelated faults.
      3. Is void if the device has been tampered with or repaired by a third party after our repair.

  4. Device Collection Policy

    1. We will hold all devices for a maximum of 30 days from the date of notification that the repair is complete.
      If the device is not collected within this period and no prior arrangement has been made, the device will be recycled, and no liability will be accepted.

  5. Special Order Parts

    1. If parts are not in stock and need to be specially ordered, full payment will be required in advance.
      Payments made for special-order parts are non-refundable.

  6. Postal Repairs

    1. Any devices sent in for repair must be securely packaged and clearly addressed to:
      DigiTech Ware
      14 Baldock Street
      Ware
      Hertfordshire
      SG12 9DZ
    2. DigiTech Ware is not responsible for devices lost or damaged in transit. We recommend using a tracked and insured postal service.

  7. Repair Terms (Summary)

    1. We are not responsible for any loss of data, SIM cards, or memory cards. Please back up your device before repair.
    2. If we are unable to fully test your device before repair, we cannot be held responsible for any additional faults found after a successful repair.
    3. We provide a 6-month warranty on repairs and battery replacements. Warranty covers only parts replaced by us and excludes physical or liquid damage.
    4. Devices must be collected within 30 days of repair completion. Uncollected devices will be recycled.
    5. Special order parts require full payment in advance and are non-refundable.
    6. Postal repairs should be sent at your own risk. We recommend tracked and insured delivery.

  8. Repair Terms

    1. We are not responsible for loss of data, SIM or memory cards. If full testing is not possible before repair, we cannot accept liability for additional faults found after repair. 6-month warranty covers parts replaced by us only (excludes physical/liquid damage). Devices must be collected within 30 days or will be recycled. Special order parts require full non-refundable payment. Postal repairs sent at customer’s risk.